load and lock faq page

Frequently Asked Questions

1. What do I do if I lose my key?
Should you lose your key and need your lock removed, please contact us at 419-423-1599

2. Who has access to my storage space?
You are the only one with access to your space. You lock it - you keep the key.

3. What do I need to do when I move out?
Please notify us 25 days in advance of your planned vacate date. When you're finished with the space, all we ask is that it's completely empty, swept out and your lock removed, so you won't be charged further rent. If we find your space vacant and unlocked, we will assume you have already moved out.

4. Do you sell moving & packing supplies?
No, we do not sell moving or packing supplies.

5. Why I am still being charged for a space that I've vacated?
There are two reasons: your space was found locked after your planned vacate date OR your space is still occupied with some of your belongings. If you believe there is an error in your billing, please contact us by phone.

6. What happens if I leave items in my space that I don't want?
The clean out fee would vary depending on the amount of property abandoned at our facility..

7. What is the easiest way to pay my bill?
Money order, personal check, BillPay and cash are all accepted by Load & Lock Mini Storage.

8. Why don't I receive a monthly statement in the mail?
We do not provide monthly statements.

9. Does Load and Lock Mini Storage insure my belongings?
No, Load and Lock Mini Storage does not carry any insurance for your personal property. We don't require insurance, but it's highly recommended. If your belongings are worth storing, they're worth insuring. Check with your insurance agent for a quote.

10. Do you provide locks?
You'll need to provide your own lock and key so that you are the only one with access to your space. We highly recommend a disc lock or a padlock with a thick shackle. We recommend the Chateau disc lock that we sell at our facility.

11. What is the minimum rental commitment?
Load and Lock Mini Storage has a one-month minimum rental commitment. All spaces operate as month-to-month rentals; however, you can move out whenever you want.

12. What are your rates?
Our rates vary depending on size and the type of storage needed (indoor, outdoor, etc.)

13. What kind of information is needed to rent a storage space?
To rent a space with Load and Lock Mini Storage, we will need the following:

* To speak with the person who will be responsible for payments on the account (the person whose name is on the account)
* Make an appointment to fill out a rental agreement at Load & Lock Mini Storage.
* Two phone numbers
* Date of birth
* Social Security Number

14. How long will it take to complete my rental transaction?
On average, it takes less than ten minutes to set up your entire account.

15. What are your hours of operation?
A service representative can be reached by phone from 8:00am 'til 9:00pm 7 days a week.
Access to Your Space: 24 / 7

16. Can I rent a storage unit for my friend or relative?

No. Due to privacy laws we require the application to be signed by the actual renter.